Getting To Know You When you visit our website, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. Your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting to Know What You Like We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. Your information will NOT be sold or rented to other companies.
Information At Your Service The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
Information Secure Under Lock And Key We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Update Your Information Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
Protecting Children's Privacy KastLite adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Cookies Are Served "Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our website. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.
Partnerships We currently contract with several online partners to help manage and optimize our Internet business and communications. We may share your contact information with third party service providers in order to serve you better, but will never sell or rent your information to anyone.
Links To Sites And Services At times, we provide links our customers may be interested in. KastLite is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
Privacy Policy Updates Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our website and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.
Questions Anyone? If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us.
Phone: Customer Care Department 800-587-3310 Monday - Friday, 8:00 a.m. - 5:30 p.m. (Eastern Time)
Email: support@kastlite.com
Address:
KastLite 2140 Range Rd Ste A Clearwater, FL 33765 Phone: 800-587-3310
